How we get it to you.

The clock starts at proof approval, not at checkout

This is the single most important thing on this page. Every order gets a free digital proof, usually within one business day of ordering. Production does not begin until you approve that proof. If you sit on the proof for three days, your order is three days later — not because we're slow, but because nothing has been printed yet.

So the fastest thing you can do for a deadline is approve quickly. It costs nothing.

Production time

• Standard — approximately four business days from proof approval. Included in the price.
• Two-day and next-day — priced options you select at checkout. You see what the extra speed costs before you choose it.

These are production times. Transit is on top, and depends where you are.

Delivery times by state

We print in Brisbane and post to every state and territory. Add these to production time above. They follow Australia Post's published guidance and are estimates, not guarantees — we don't control the post.

• Brisbane & South East QLD — 1 business day, or free pickup
• Sydney & NSW — 2–3 business days
• Melbourne, Canberra — 3–4 business days
• Adelaide — 4–5 business days
• Hobart & Tasmania — 4–6 business days (Bass Strait adds time)
• Darwin & NT — 5–8 business days
• Perth & WA — 6–8 business days
• Regional & remote — add a day or two to the nearest capital

Express post reduces the transit half substantially — roughly next business day into Sydney, one to two into Melbourne, two to three into Perth. The delivery page breaks this down per destination.

What postage costs

Postage is charged per order and shown at checkout before you pay. You choose the service — registered post or express — and each has its own price, so you decide whether the date is worth paying for.

Three options appear at checkout:

• Registered post — tracked, the standard choice.
• Express post — tracked and faster, for when the date matters.
• Local pickup (Richlands) — free. Brisbane only. We'll be in touch to confirm the address and a time that suits once your order is placed.

Current rates are always the ones displayed at checkout. We don't publish them here because a number in a policy page can drift out of step with the real one, and the checkout figure is the one you're charged.

Tracking

Everything ships tracked. You'll get a confirmation email when the order is placed and we'll pass on tracking once it's dispatched. If you haven't heard anything and the estimate above has passed, email orders@neotype.au with your order number.

If it doesn't arrive

Email us. We'll chase the tracking first — most "missing" parcels are sitting at a collection point. If a parcel is genuinely lost in transit, we reprint the order. You don't have to argue the point or prove anything beyond telling us it never came.

If it arrives wrong

If what arrives doesn't match the proof you approved, send a photo to orders@neotype.au and we reprint it. No restocking argument, no requirement to post it back first. The returns & refunds policy covers every case.

If it matches the proof you approved but the proof itself had a mistake in it, that's a new order — which is exactly why the proof step exists, why revisions are unlimited and free, and why we don't rush you through it.

Incorrect addresses

We ship to the address entered at checkout. If it's wrong, tell us before the order dispatches and we'll correct it at no charge. Once a parcel is in the post to a wrong address, recovering it is up to Australia Post, and a re-send is a new order.

Where we ship

Australia — every state and territory, including regional and remote addresses. We don't currently ship internationally.

Questions

orders@neotype.au for anything about an existing order, or the contact page for everything else. A real person reads it, Monday to Friday, 8am–5pm AEST.